Privacy Policy

Protect Connect LLC Privacy Policy
Effective Date: June 16, 2025

1. Introduction

Protect Connect LLC (“Protect Connect,” “we,” “us,” or “our”) provides a platform to connect vehicle owners with automotive service providers. This Privacy Policy explains what information we collect, how we use it, how we share it, and your rights related to your personal data.

2. Information We Collect

• Contact Information: Name, phone number, email address, ZIP code.
• Vehicle & Service Request Details: Year, make, model, trim-level, services of interest and related notes.
• Usage & Log Data: IP addresses, device and browser type, pages visited, timestamps, cookies, clickstream data.
• SMS & Message Metadata: Time, date, delivery and read receipts, content, and your opt-in status.

3. How We Use Your Information

We use your data to:

1. Provide platform services, such as transfering your service request information to automotive service providers so that they can create quotes.
2. Send SMS messages and email alerts when new quotes arrive, and related updates.
3. Transfer your contact details to a service provider only after you take affirmative action (e.g., clicking “Call” or “Schedule Now”).
4. Analyze platform usage for internal analytics, marketing improvements, fraud prevention, and compliance.

4. SMS Consent & Text‑Message Terms

By submitting a service request:

• You expressly opt in to receive text messages from us regarding quotes and services.
• Message and data rates may apply based on your mobile plan.
• You may cancel at any time by replying “STOP” to any message or contacting us at [support@protect-connect.com].
• For help, email [support@protect-connect.com].

5. Information Sharing

We share your data only as follows:

• With selected auto shops after you click “Call” or “Schedule Now,” providing them with your name, phone, vehicle, ZIP code, and request details.
• With third-party service providers under contract (e.g., hosting, SMS gateways, CRM), only for valid business purposes and upon confidentiality terms.
• As required by law or court order, to protect legal rights, investigate fraud or security issues.

6. Data Retention

Your personal data is retained only as long as necessary for service provision, legal compliance, and dispute resolution—typically up to 5 years. We delete or anonymize data afterward unless retention is required by law.

7. Security

We implement administrative, technical, and physical safeguards appropriate to the data’s nature and sensitivity. However, no transmission over the internet or storage method is entirely secure.

8. User Rights

Depending on your jurisdiction, you may have rights to:

• Access, rectify, delete, or receive a copy of your personal data.
• Restrict or object to processing or withdraw consent (where consent is the processing basis).
• Opt out of non-essential uses such as marketing or profiling.
• Lodge complaints with U.S. state privacy authorities or the FTC.

9. International Transfers

If data is transferred outside the U.S., we use mechanisms (e.g., Standard Contractual Clauses) to ensure applicable protections.

10. Changes to this Policy

We may modify this policy. We will post changes and update the “Effective Date.” Your continued use after changes constitutes acceptance.